As a result of team expansion, we are recruiting additional Customer Support Officers to be based at our offices in NG8, Nottingham.
Skills and Education Group offer over 400 further education qualifications through approved colleges and training providers across the UK. The qualifications we offer cover a wide variety of vocational subjects, including hospitality, door security, transport and childcare.
This role involves both administration and customer service on a daily basis; ensuring the efficient operation of registrations, achievements, examination and certification processes. You will need to have experience of working in a busy office and have excellent organisational and time management skills. A keen eye for detail is essential in order to work accurately at a fast pace. You should have excellent IT skills and be competent in Microsoft Office.
Customer service is a significant part of the role, and we work hard to provide our customers with a courteous, professional and efficient service at all times. You should be good at handling queries professionally and be a confident communicator; liaising with internal and external customers by telephone and email. Each individual in the team has their own allocated subject areas, but we are a friendly team who support each other and take pride in the service we offer.
At Skills and Education Group, we are passionate about the advancement of skills and education to improve the lives of individuals. Our work makes a real difference to people’s lives locally, nationally and internationally.
If you are interested in working for a lively and welcoming organisation where you can directly contribute to continued success, please apply with a CV and covering letter to firstname.lastname@example.org
We offer good terms and conditions of employment with a generous holiday entitlement and a contributory pension scheme.
No agencies please. Should you not hear from us within four weeks of the closing date, we regret your application has been unsuccessful.